Refund and Returns Policy - sendgiftstomorocco



Refund and Returns Policy



In rare cases where a customer is not satisfied with the quality of the delivered products, he or she is requested to register a complaint immediately and be prepared to substantiate the complaint with a photograph of the delivered products. Any complaints submitted after 24 hours of delivery will not be considered. If the complaint turns out to be genuine; We will be happy to replace the problematic product free of charge. Refund on returns is only available for non-perishable products such as Gourmet, Teddy Bears, Chocolates, etc., provided that the products are returned in their original condition and packaging to the local florist attempting delivery within 5 working days after delivery. Refund is not available on returns for perishable products such as flowers, fruits, etc.


If we at Send gifts To Morocco are unable to deliver any order, the customer will be refunded in full. We will not be responsible for any other fees, loss of profits, emotional distress or any other liability etc. caused by non-delivery. A refund will only be given if delivery fails due to an error on our part or if the area is unserviceable.

The customer has the right to cancel the order before the delivery date, but with the cancellation fees deducted, which are as follows:

Up to 48 hours before delivery date: A 15% cancellation fee will apply to the full order value

24-48 hours before delivery date: A 50% cancellation fee will apply to the full order value
0-24 hours before delivery date: A 100% cancellation fee will apply to the full order value

No refund will be processed if the order is delayed or if delivery fails due to any of the following conditions:

1.) The recipient’s phone number is invalid
2.) The recipient’s address is invalid/incomplete
3.) The recipient refuses to accept delivery

Approximate time required to process your refund: 10 business days

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